Castle Dental & Orthodontics - Sugar Land, TX

Lekan Giwa 2 months ago

My wife and I had an incredibly frustrating and deeply upsetting experience at this Castle Dental location. We arrived a few minutes late because the digital forms they sent us beforehand were filled with completely incorrect information that we had to fix. Once we checked in and handed over our IDs, the manager refused to let either of us be seen. She claimed my insurance card name did not perfectly match my driver’s license.To resolve this, I called my insurance provider right there and put them on speakerphone. The insurance agent explicitly told the manager that under Texas law, using the insurance was perfectly valid as long as I provided a second form of ID—which I had ready. The manager actually began arguing with the insurance agent, falsely claiming Texas law required an exact name match. Even with the insurance company verifying my identity and authorization, she flatly refused to provide us service.Seeing how unreasonable and unhelpful she was being to block our care, my wife and I were left feeling discriminated against. As a Black couple dealing with this Hispanic employee, it felt like a completely arbitrary hurdle that wouldn't have happened to clients of another eth

Brittney Williams 2 months ago

⭐⭐⭐⭐⭐ I cannot say enough great things about Castle Dental! I recently experienced a dental emergency during my pregnancy and was incredibly thankful that they were able to get me in within just a few hours. From the moment I arrived, the entire team treated me with compassion, professionalism, and genuine care. They quickly identified the problem, alleviated my pain, completed my fillings, and replaced my crown—all in the same visit and at a very reasonable cost. What impressed me the most was how attentive they were to my pregnancy. The staff took every precaution necessary to ensure both my baby's safety and my comfort, carefully explaining each step and making sure my treatment aligned with recommended pregnancy guidelines. Castle Dental has been my trusted dental office for routine exams, cleanings, and other dental care, and this experience only reinforced why I continue to choose them. Every member of the team consistently provides exceptional customer service, high-quality dental care, and a welcoming environment that makes patients feel valued. I have confidently recommended Castle Dental to my friends and family because of their outstanding professionalism, affordable

Donna Lucas 5 months ago

When walking into the door I was greeted by a warm friendly hello from Ms.Rose. she quickly reviewed my services for the day and ran them through my insurance. After a short wait I was in the hygienist chair, where my teeth were clean with care. Thanks for making getting my teeth cleaned and easy and well time managed experience.

Roshon Glaude 5 months ago

I had a very disappointing experience at this dental office. During my visit, I was told that my gingivitis was “uncurable,” which felt both inaccurate and concerning. From my understanding, gingivitis is a common and treatable condition, so being told otherwise raised serious doubts about the quality of care I was receiving. Instead of being provided with clear treatment options or a personalized care plan, I was pressured into agreeing to a $2,200 package deal just to receive a deep cleaning. The interaction felt more like a sales pitch than a genuine effort to address my dental health needs. I left feeling uncomfortable, misinformed, and concerned about the lack of transparency. I would not recommend this office to anyone seeking honest, patient-centered care, and I strongly suggest getting a second opinion before committing to expensive treatments.

Verna Hall Edited 6 months ago

Everyone was so nice and warm. Knowing I have a fear of the dentist they were patient with me and very caring. Dr. Powell was awesome. Crystal was a sweetheart. Ms. Rosa at the front was so nice and helpful. Would recommend over and over. They are 10 outta 10!! 👍🏾🌟